Trust / Terms
Terms of Service
Last updated: September 21, 2026
The plain-language rules for using LocalKey Travel as a China trip designer, advisory partner, and booking coordinator.
Section 1
Service scope
LocalKey Travel provides China travel design, practical trip advisory, itinerary planning, and booking coordination. We may help with hotels, guides, transfers, high-speed rail, restaurants, activities, and on-ground support through selected suppliers. The exact scope for a paid trip is the written proposal and invoice you approve.
Section 2
Traveler responsibilities
You are responsible for checking passport validity, visa or visa-free eligibility, health requirements, travel insurance, airline rules, entry conditions, and personal fitness for the trip. LocalKey can help you organize the decision process, but official requirements can change and must be verified with official sources and carriers.
Section 3
LocalKey responsibility boundary
LocalKey acts as a trip designer, advisor, and coordinator. We are not an airline, rail operator, hotel, restaurant, attraction, insurance provider, government authority, or medical provider. Supplier failures, schedule changes, weather, closures, border decisions, traffic, and force majeure events can affect the trip even when planning is careful.
Section 4
Not legal, immigration, or medical advice
Visa-free route checks, payment notes, safety guidance, health reminders, and itinerary suggestions are travel-planning support only. They are not legal, immigration, medical, tax, or government advice. Travelers should confirm high-stakes requirements with qualified professionals or official authorities.
Section 5
Force majeure
If events outside reasonable control affect a trip, including severe weather, natural disaster, public health restrictions, transport disruption, civil emergency, government action, supplier insolvency, or major security incident, LocalKey will try to adjust the plan fairly and practically. Refunds and changes depend on supplier terms and the booking conditions that apply to your trip.
Section 6
Data protection
We collect only the trip information needed to respond to inquiries, design routes, coordinate bookings, provide support, and improve LocalKey services. China-related personal information handling should be assessed against PIPL where applicable. EU and UK travelers may have GDPR rights including access, correction, deletion, portability, and objection, subject to lawful retention needs. See the privacy and cookie pages for the operational policy.
Section 7
Jurisdiction and disputes
Effective September 21, 2026, this agreement is governed by the laws of the People's Republic of China. Any disputes arising shall be resolved through arbitration in mainland China unless mandatory consumer protections in your home jurisdiction require otherwise.
Section 8
Booking Conditions
Paid trips are governed by our Booking Conditions (version 2026-09-21), which form part of this agreement and prevail over this page for anything relating to your booking. They set out how a booking is formed, the 25% non-refundable deposit and balance schedule, cancellation charges, changes and force majeure, insurance, our complaints process, and how payment disputes and chargebacks are handled. Please read them before accepting a proposal.
Related policies
Booking, payment, and privacy should be read together.
Booking Conditions · Cancellation & Refund Policy · Payment · Privacy
LocalKey Travel is a trading name of Guangdong Xingcheng International Travel Agency Co., Ltd. (广东星程国际旅行社有限公司), Room 1506, R&F Tianyu Center, 180 Jiangnan Avenue Central, Haizhu District, Guangzhou, Guangdong, China (广州市海珠区江南大道中 180 号富力天域中心 1506), unified social credit code 9144010468766315X6, travel agency licence L-GD-CJ00271. Contact: service@localkeytravel.com.